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After seeing what works and doesn't work in IT in the school world for the last 20 years, there's a simple way to do it. If users can't get started and use a service, software, system or gadget intuitively within 5 minutes, just throw and choose something else. It is simply misbuilt and does not fit in school.
If you defy my rule and choose systems with poor user experience and design, the result will be that these systems (and unfortunately those tasks too) will be skyrocketing like the plague of the users. As a little extra cream on the cake, workload, stress, bad energy and tone are also increased.
80-20 rule as a result of the 5-minute rule
Another consequence of poorly designed IT is the amount of training that needs to be spent on using the system, service, software or gadgets at all. There are only a certain number of hours to dispose of (because IT is not the core business of a school) - and the more we take these hours to training in how a system works, the less time we have for the only thing that matters - how the system can be used pedagogically or help operations in other ways.
A teacher today manages different IT in their business as; different digital devices (e.g. PC/iPad), deviation reporting, schedule, absence management, VAB/own sick leave / vacation, reviews, reporting of national tests, ratings, office software, various communication tools, blog, management of user accounts, various teaching materials and of course a lot of other things. Most of this, of course, are different systems.
However, IT is not the core business of a teacher, so the better IT, the more time can be spent on what is core business, education.
So the 80-20 rule is the split of time for IT. For example, if we are to plan common time for a new tool, only 20% of the time should go to learning the tool and 80% of the time spent on how we can best use it to make our business better.
Hey, meh! Is there really good IT then?
Absolutely. Check your phone and think about how many of the apps you use daily that required a course. How come 2-year-olds manage to handle an iPad?
Of course, there is as much good IT as you like. However, we need to think more about buying with quality and usability in focus than checklists. A good rule is to let your users test run IT before you buy. Another tip is to turn a googling on the company, service or be you are looking to buy in and see how others experience it.
Unfortunately, bad IT costs too much on all levels.